DunwareSolutions
Business software for HVAC, plumbing, and electrical businesses.
Estimate, quote, dispatch, complete the job with parts priced from your catalog, and invoice on the spot, with one flat purchase for every technician.
What repair trades use
Estimates to quotes to invoices
A ballpark estimate, a binding quote, then an invoice that copies the quote exactly.
Parts and materials
Pick parts from the catalog with a quantity, or mark a replacement as no charge.
Customer portal
Customers pay, accept quotes, and follow their technician on the way, with a message channel for gate codes.
Refunds and credit notes
Refund up to what is left on a payment, and issue numbered credit notes.
Example workflow: a service call
A typical same-day repair moves like this.
The call becomes a request
The office records a service request for the customer's location.
Dispatch
The dispatcher adds the stop to the nearest technician's route.
The customer follows along
Once the technician leaves the previous address, the customer sees a live position dot in the portal and can message the technician.
Complete with parts
The technician picks parts from the catalog. The service price is read from the service type.
Invoice immediately
Completion creates the invoice at once. A warranty job creates a zero-dollar invoice, marked paid automatically.
Payment and follow-up
The customer pays through a hosted link or the portal. Refunds and credit notes are handled in Billing if needed.
How it compares
| Typical per-seat field service software | Dunware Field Management | |
|---|---|---|
| Parts on the job | Often typed in by the technician | Picked from a catalog, priced on the server |
| Warranty work | Handled manually | Zero-dollar invoice, marked paid |
| Customer tracking | Often an extra module | Live position dot in the portal, included |
| Refunds and credit notes | Varies by plan | Included, with tax handling |
| Cost per technician | Grows with every user | No change |
The middle column describes common pricing and packaging models, not any one vendor.
What to know
We state the limits plainly.
- The installer is for Windows today, and the phone app is built for Android. On iPhones, iOS 11.3 and later support Progressive Web Apps (PWAs).
- Dunware Field Management is a new release in pilot.
- The customer sees a live position dot, not an estimated arrival time.
- The parts catalog is for pricing only and does not track stock on hand.
- Customers can request more work, but online self-booking of time slots is not included.
Common questions
Can customers see where the technician is?
Yes, as a single live position dot for their own job, shown once the technician has left the previous customer's address. It does not show an arrival-time estimate.
Does it handle tax?
Invoices support GST, PST, HST, and QST, with per-tax rounding, and each document states whether prices include tax.